Customer Terms
Effective: August 28, 2026 | Last updated: August 28, 2026
These Customer Terms explain the agreement between Cut Time, LLC, doing business as SimpleRaise ("SimpleRaise," "we," or "us") and a school district, school, booster club, PTA/PTO, nonprofit, or similar organization using SimpleRaise (a “Customer”). We wrote them in plain English, but they are still a legal agreement.
1. Relationship to the General Terms
These Customer Terms supplement the General Terms. The Customer is responsible for its fundraisers, administrators, participants, products it offers itself, imported information, and instructions sent through its account. The Privacy Policy controls personal-information matters.
2. Authority and account administration
The person creating or administering the account confirms authority to act for the Customer. The Customer must manage permissions and credentials and is responsible for actions taken by its authorized administrators. The organization-type field is for internal reporting and product customization; it is not a legal classification, warranty, or condition of access.
3. Participants, students, and minors
Customers may add participant or student information manually, by CSV, or through an authorized CutTime integration. The Customer and its director or administrator are responsible for having legal authority and any required school, parent, or guardian permission before providing a minor’s information, inviting a minor, enabling participation, or directing communications. SimpleRaise does not verify age or collect parental consent.
SimpleRaise may send participants invitations, verification messages, fundraiser and supporter activity notices, reminders, security or service messages, and tips for using the product. SimpleRaise does not market third-party products to students. A school-specific data-protection agreement may apply only when separately signed.
4. Customer content and communications
The Customer is responsible for the accuracy, legality, and permissions for fundraiser pages, rosters, names, contact details, images, videos, logos, and messages it provides or directs. The Customer must follow privacy, child-protection, email, telephone, and messaging laws that apply to its activity. It must promptly honor a person’s request to stop organization-directed contact using tools available to it.
5. Products and vendors
The Customer chooses its vendors and products. SimpleRaise is the merchant of record. The vendor is the product supplier and fulfiller. If the Customer supplies products itself, it also accepts the Vendor Terms for that activity. The Customer must not offer prohibited or unsafe products and must cooperate with recalls, complaints, refunds, and disputes.
6. Payments, Stripe, and fundraising allocations
The Customer must provide accurate payout and banking information and complete Stripe requirements. SimpleRaise may request a W-9 or other appropriate tax form before payout. Tax or nonprofit status is self-reported unless expressly verified; use of SimpleRaise does not mean we certified that status. The Customer remains responsible for its own tax filings and should obtain tax advice.
Participant goals, credits, balances, attributed amounts, and allocation reports are administrative and bookkeeping tools. They do not create ownership of, entitlement to, or a right to receive fundraising proceeds. Product labels, reports, defaults, and integrations are not legal or tax advice and are not a representation that a particular allocation is lawful.
The Customer controls how fundraising proceeds are allocated and applied. Before attributing proceeds to a participant or applying them against dues, fees, travel, tuition, balances, or another individual obligation, the Customer must determine that the arrangement is permitted by its governing documents, tax-exempt status, applicable federal tax law, state and local law, school or district policy, and donor restrictions. SimpleRaise does not determine whether an allocation creates private benefit or inurement, complies with school activity-fund requirements, or affects deductibility or tax-exempt status.
The Customer represents that each allocation or application of fundraising proceeds it directs through the service is legally permitted and consistent with its organizational status, governing documents, policies, and donor restrictions.
7. Fees, tax, and payouts
Fees shown in the product or checkout apply. SimpleRaise may calculate, collect, and remit sales tax when required and supported. The Customer must give accurate taxability and product-classification information. Payouts may be held, reduced, or offset as stated in the General Terms. No fixed payout schedule is promised here.
8. Refunds and disputes
The Customer must cooperate with refund and dispute requests. SimpleRaise makes the final purchaser-facing decision when necessary. A disputed payment may cause reversal of the related proceeds plus the current $15 dispute fee, even if the Customer believes the charge was legitimate. Those amounts may be deducted from current or future payouts, and insufficient balances must be repaid after notice.
9. Privacy requests and retention
The Customer must help SimpleRaise respond to participant or supporter privacy requests when needed. Deletion is subject to retention for tax, transactions, disputes, fraud prevention, security, and legal compliance. Required records may be kept only for those purposes and deleted or de-identified when no longer reasonably needed.
10. Suspension and ending use
The Customer may stop using SimpleRaise, subject to open orders, payouts, refunds, disputes, retention duties, and amounts owed. SimpleRaise may suspend or terminate as described in the General Terms. SimpleRaise may also disable individual-allocation functionality, require additional Customer confirmation, hold or redirect unallocated proceeds to a general program balance, or suspend affected activity when reasonably necessary to address legal, tax, payment, or compliance risk. Duties relating to money, data, permissions, intellectual property, indemnity, disputes, and completed transactions survive.
11. Customer responsibility for claims
The Customer will defend and reimburse SimpleRaise for third-party claims caused by its fundraiser, administrators, products, content, imported data, missing permissions or parental consent, tax representations, unlawful messages, or legal violations. This includes claims arising from participant goals, individual fundraising credits, allocation or application of proceeds, private benefit or inurement, donor restrictions, school activity-fund requirements, or inaccurate representations concerning tax treatment, except to the extent caused by SimpleRaise’s negligence or misconduct.
12. Service limitations
SimpleRaise does not guarantee fundraising results, donations, sales, tax treatment, uninterrupted service, or permanent integrations. The General Terms’ warranty disclaimer, liability cap, arbitration agreement, class-action waiver, and Florida-law provisions apply.
13. Changes
We may update these Customer Terms prospectively. We will email account holders about material changes when appropriate. We do not claim that the app currently records a separate Customer-Terms checkbox or re-acceptance event.
14. Contact
Questions: support@simpleraise.com. Legal notices: Cut Time, LLC, doing business as SimpleRaise, 72 Valencia Street, St. Augustine, Florida 32084.