General Terms

Effective: August 28, 2026 | Last updated: August 28, 2026

These General Terms explain the agreement between Cut Time, LLC, doing business as SimpleRaise ("SimpleRaise," "we," or "us") and anyone who accesses or uses SimpleRaise. We wrote them in plain English, but they are still a legal agreement.

1. How these terms work

By accessing or using SimpleRaise, you agree to these General Terms and any role-specific terms that apply to you. If you act for an organization, you confirm that you have authority to bind it. People who cannot legally enter a contract may use SimpleRaise only through an authorized organization, parent, or guardian.

The Privacy Policy controls personal-information matters. The SMS Terms control SMS-specific matters. Vendor, Customer, or Supporter Terms control role-specific matters. These General Terms fill gaps. A separately signed agreement controls only where it expressly says so. Stripe terms apply where required for Stripe services.

2. U.S. service

SimpleRaise currently supports customer organizations and vendors based in the United States. Supporters outside the United States may transact when Stripe and their payment method permit it. International access does not mean we provide international organization, tax, payout, shipping, or regulatory support.

3. Accounts and security

Provide accurate information, protect account credentials, and promptly tell us about suspected unauthorized access. An organization is responsible for activity by its administrators and other authorized users. We may rely on instructions sent through an authorized account unless we know the person lacks authority.

4. Acceptable use

Do not use SimpleRaise for unlawful, deceptive, fraudulent, abusive, infringing, unsafe, or discriminatory activity; unauthorized messaging or data collection; malware; interference with the service; scraping or reverse engineering except where law permits it; impersonation; or products and services prohibited by law, Stripe, card networks, or our published rules.

5. Our role

SimpleRaise provides fundraising, commerce, messaging, and administrative tools. SimpleRaise is the merchant of record for purchaser-facing transactions processed through the platform. A vendor remains the product supplier and fulfiller. A customer organization remains responsible for its fundraiser, administrators, participant data, content, and product selections. We may make final purchaser-facing decisions about refunds and payment disputes, then allocate responsibility under the applicable role-specific terms.

6. Payments, currency, and taxes

Payments are processed through Stripe and may be subject to Stripe requirements. Prices and charges appear in the currency shown at checkout. A supporter’s bank, card issuer, or Stripe may apply conversion rates or fees. We may calculate, collect, and remit sales tax when required and supported by checkout. Organizations and vendors must provide accurate tax and product-classification information and remain responsible for obligations the law assigns directly to them.

7. Refunds and disputes

Refunds are not guaranteed because someone changes their mind. Donations are generally final, except for errors, fraud, legal requirements, or our decision. For purchases, contact the vendor or organization first. We may issue or deny a refund to address fraud, law, payment-network rules, an error, or a delivery failure. Current full-refund processing may include an optional tip. Stripe may keep the original processing fee even when a payment is refunded.

If a payment is disputed, we may reverse its proceeds and deduct a $15 dispute fee from current or future organization payouts. The fee applies even if the organization believes the charge was legitimate because Stripe charges SimpleRaise. We may waive or return the fee when SimpleRaise caused the issue or exceptional circumstances justify it. We may change the fee prospectively after appropriate notice. Organizations and vendors must promptly provide requested evidence.

8. Payouts and balances

We may delay, reduce, offset, or hold payouts for refunds, disputes, chargebacks, suspected fraud, processor requirements, legal obligations, or missing information. Negative balances may be deducted from future payouts; if those are insufficient, the responsible party must repay the balance after notice. We do not promise a fixed payout schedule in these Terms.

A SimpleRaise balance or pending payout is a bookkeeping record—not a bank account, deposit, escrow account, or stored-value account. It does not earn interest, and we do not represent it as FDIC-insured. Stripe or its banking partners may hold or process funds under their terms.

9. Content and intellectual property

You keep ownership of content you provide. You give SimpleRaise a nonexclusive, worldwide, royalty-free license to host, copy, format, display, transmit, and use it as reasonably needed to operate, secure, improve, and support your fundraiser and the service. You confirm that you have permission to provide it. We may remove unlawful, unsafe, misleading, or infringing content.

SimpleRaise owns its software, platform, branding, templates, and aggregated or de-identified analytics. We will seek separate permission before using an organization’s name, logo, participant, testimonial, image, or results in an advertisement, case study, or public promotional campaign, apart from ordinary fundraiser pages, receipts, and product communications.

10. Copyright complaints

Send a copyright complaint to support@simpleraise.com or 72 Valencia Street, St. Augustine, Florida 32084. Identify the work, the allegedly infringing material and its location, your contact information, a good-faith statement, a statement under penalty of perjury that the information is accurate and you are authorized to act, and your signature. We may remove material and address repeat infringement. We do not claim a federal DMCA-agent registration unless and until it is confirmed.

11. Third-party services

Stripe, CutTime, hosting, storage, communications, analytics, fraud-prevention, and support providers have their own terms and practices. Integrations may change or end. We are not responsible for third-party outages, restrictions, currency decisions, or errors outside our reasonable control, but we remain responsible for our own integration code and our handling of information.

12. Availability and changes

We use reasonable efforts to keep SimpleRaise available, but do not promise uninterrupted service or a service level unless we sign a separate agreement. We may maintain, change, suspend, or discontinue features. We will email account holders about material changes to these Terms when appropriate. Changes apply prospectively from the stated effective date.

13. Suspension and termination

We may suspend access, delay payouts, remove content, or close an account for suspected fraud, unlawful activity, safety or security concerns, payment risk, processor requirements, legal compliance, or a violation of these agreements. When practical, we will provide notice and a chance to fix the issue. We may act immediately when delay could create harm or risk.

14. Warranty disclaimer

TO THE FULLEST EXTENT THE LAW ALLOWS, SIMPLERAISE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE FUNDRAISING RESULTS, SALES, PAYOUT TIMING, CONTINUOUS ACCESS, OR THIRD-PARTY GOODS OR SERVICES. NON-WAIVABLE RIGHTS STILL APPLY.

15. Limits on liability

TO THE FULLEST EXTENT THE LAW ALLOWS, SIMPLERAISE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, OR GOODWILL.

OUR TOTAL LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF (A) FEES THE CLAIMANT PAID DIRECTLY TO SIMPLERAISE DURING THE 12 MONTHS BEFORE THE EVENT CAUSING THE CLAIM OR (B) $100. THIS SECTION DOES NOT APPLY WHERE LAW PROHIBITS IT.

16. Responsibility for third-party claims

Organizations, vendors, and other business users will defend and reimburse SimpleRaise for third-party claims caused by their content, products, data, permissions, messages, fraud, unlawful conduct, or agreement violations. Supporters have this duty only for claims caused by their fraud, unlawful conduct, or misuse. These duties do not cover SimpleRaise’s own negligence or misconduct. We may control the defense, but will not settle in a way that admits the other party’s wrongdoing without consent.

17. Dispute resolution

PLEASE READ THIS SECTION. IT REQUIRES INDIVIDUAL ARBITRATION AND LIMITS CLASS ACTIONS, BUT ALLOWS A 30-DAY OPT OUT.

Before filing a claim, send a written description and requested relief to support@simpleraise.com or 72 Valencia Street, St. Augustine, Florida 32084 and allow 30 days for informal resolution. Either side may bring an eligible individual claim in small-claims court. Otherwise, claims will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable consumer or commercial rules and the Federal Arbitration Act. Hearings may occur remotely or in St. Johns County, Florida, unless applicable rules or law require otherwise.

Claims may be brought only individually, not as a class, collective, consolidated, or representative action. Courts may decide the enforceability of this waiver. Either side may seek court relief to prevent misuse, security threats, or intellectual-property violations. To opt out of arbitration, send your name, account email, organization (if any), and a clear opt-out statement to support@simpleraise.com or 72 Valencia Street, St. Augustine, Florida 32084 within 30 days after first becoming bound by this section.

18. Florida law

Florida law governs, without regard to conflict-of-law principles, except where federal law or a non-waivable law applies. Court proceedings permitted by these Terms must be brought in state or federal courts serving St. Johns County, Florida, unless applicable law requires another forum.

19. General provisions and contact

Neither party is liable for delay caused by events beyond reasonable control. If part of these Terms is unenforceable, the rest remains effective. Failure to enforce a term is not a waiver. You may not transfer your agreement without our consent; we may transfer it with our business or by law. Provisions that logically should survive termination do survive.

Questions or legal notices: support@simpleraise.com; Cut Time, LLC, doing business as SimpleRaise, 72 Valencia Street, St. Augustine, Florida 32084.